Procedure for Requesting Assistance
Hours of Operation
Monday - Thursday:
9am - 5pm
Friday:
9am - 12:30pm
phone: 337.439.5861
800.256.5145
Calls received on weekends, holidays, or after hours are directed to our answering service.
Tuesday - Thursday
11am - 4pm ONLY
Bingo
• NOTE: Deadline for ASSISTANCE requests is now FRIDAYs, 12pm (noon). Please remember that ALL REQUESTS TAKE 5 - 7 DAYS TO BE PAID.
Do Not wait until your “cut-of” or eviction date to request assistance.
Funding is EXTREMELY limited this year. A larger than usual number of requests and decreased funds means that we may NOT be able to pay total rent or utility requests. Our assistance services are for EMERGENCIES ONLY and you must be able to demonstrate to your case manager what has caused this month’s emergency and how you will pay next month.
PLEASE NOTE: ALL REQUEST NORMALLY TAKE 5-7 BUSINESS DAYS TO BE PAID.
Do not wait until your “cut off” or eviction date to request assistance.
Clients must request assistance from other community sources (churches, social services agencies, 211* on the telephone, etc.) BEFORE requesting assistance from this agency.
Eligibility Checklist
425 Kingsley St. Lake Charles, LA 70605 337.439.5861
